Courses and pricing

Choose your starting point.

Register, meet the minimum requirements and reserve course dates. All courses take place online in English.

Basic

CHF 500≈ CNY 4,079.3

per company · Up to 5 participants

Live training
1 × 45 minutes
Practical assessment
Not included
Certificate & seal
Not included
Scope & terms

For teams that want focused practice with a specific customer situation.

Final price · no VAT

Course materials: Included. Learning videos: Currently not part of the offer.

All-in-one

Pilot offer
Regular All-in-one
CHF 1,500≈ CNY 12,237.9
CHF 0CNY 0

per company · Up to 3 participants

Live training
2 × 60 minutes
Practical assessment
1 × 60 minutes
Certificate & seal
Only after passing the assessment5-year period · first year of use included
Scope & terms

For teams that want to practice several business situations and have their performance assessed.

Final price · no VAT

The free pilot has a different scope from the regular All-in-one: 2 × 60 minutes live training + 1 × 60 minutes practical assessment. Regular All-in-one: 3 × 45 + 3 × 45 minutes.

Course materials: Included. Learning videos: Currently not part of the offer.

One place per company. No purchase obligation or automatic renewal. Certificate valid for five years after passing, subject to annual payment and staffing requirements; first year included.

Refresh

CHF 400≈ CNY 3,263.44

per company · Up to 5 participants

Live training
1 × 45 minutes
Practical assessment
1 × 45 minutes
Certificate & seal
Only after passing the assessment
Scope & terms

For existing certificate holders preparing for renewal.

Final price · no VAT

Course materials: Included. Learning videos: Currently not part of the offer.

At least two participants must have completed the original course and still work at the company. Otherwise, take the regular course. Every five years; 45 minutes of training + 45-minute assessment.

Only the free pilot offer can currently be booked.

CNY is indicative; bookings and invoices are in CHF. Frankfurter · Rate dated 2026-11-05 · 1 CHF = 8.1586 CNY