For Chinese export and project teams with English skills. Live courses combine Swiss customer expectations with written and spoken exercises. We use an online meeting tool agreed and tested in advance.
The customer sends a revised drawing shortly before approval.
Clarify the changes and open questions in English, then request a clear approval.
A structured question with the revision, the responsible person and the next step.
The customer expects a sample; the requirements and timing are still unclear.
Agree on acceptance criteria, responsibilities and a realistic date.
A clear confirmation both sides can use as a working reference.
The goods will arrive later than agreed. Your customer needs a reliable plan.
Explain the cause, available options and when you will provide the next update.
A specific solution and a template for future updates.
Take away wording, structured questions and processes for working with your customers. Basic focuses on one area; All-in-one explores several situations.
Courses and pricing