Communicate clearly
Answer customer inquiries in English, make realistic commitments and define responsibilities.
WELCOME TO SWISSLINCUnderstand the culture.
Understand the culture.
Connect with confidence.
Explore Swiss business culture and everyday working life. Practise communicating confidently in English and building trusted working relationships with Jonathan and Noe.
6 of 10 pilot places available
15 minutes · in English · free and nonbindingIs this introductory course right for your company?
For export and sales teams with English skills who want to build or improve cooperation with Swiss B2B customers. Bring a specific customer question or challenge.
Why free? We are developing the course with an initial group of companies and ask for honest feedback. There is no obligation to buy.
Handle business situations
Practice quotations, orders and delivery issues through a realistic business case.
Show what was assessed
After passing: a SwissLinc certificate with a five-year period, seal and publicly verifiable status; first year of use included.
Practice case: a delivery is delayed by five days. Your Swiss customer needs a reliable plan.
Starting point
“The delivery will be late. Please wait.”
Practise in the course
An English reply with the cause, a realistic delivery date, a proposed solution and a definite time for the next update.
Your takeaway
A reply template and a clear process your team can apply to its own customer situations.
Your course · 120 minutes
- 60 min
Session 1 · Swiss business culture, customer expectations and clear agreements
- 60 min
Session 2 · Practice inquiries, changes, delivery issues and complaints
Your assessment · 60 minutes
- 10 min
Review company evidence submitted in advance
- 10 min
Answer a customer inquiry in written English
- 25 min
Quotation, order and delivery issue in a business case
- 10 min
Complaint conversation and proposed resolution
- 5 min
Feedback and next steps
Participation & conditions
What to prepare.
- Traceable company registration and a responsible contact person.
- An English product or service description and an example quotation.
- Documented delivery, payment and complaint processes.
- A computer, camera, microphone and tested access to an online meeting.
Participation & conditions
Up to 3 people per company. Free rescheduling at least 24 hours in advance, subject to availability. One free reassessment within 30 days of feedback is included.
Participation & conditionsSwissLinc’s own assessment of company details and B2B cooperation. It is not official recognition, product approval or a guarantee of orders. Attendance alone does not earn a certificate.
Personal guidance. A clear schedule.
Inquire
Share your company, website, objectives and possible time windows.
Prepare
Receive appointment confirmation and a meeting link. Submit company evidence before the assessment.
Practice and demonstrate
Two hours of training, followed by a separate practical assessment.
Receive your result
Receive documented feedback and, after passing, your certificate.
Before you inquire
Is everything really free?
The pilot package costs CHF 0 and includes two hours of live training and one hour of assessment. After passing, a five-year certificate is issued, with the first year of use included. Then CHF 500/year; at least two trained employees required.
Is a certificate guaranteed?
No. It requires a successful assessment and traceable company evidence.
What happens after the pilot?
You may choose a regular plan. There is no automatic renewal or obligation to buy. Confirmed pilot bookings remain valid after the promotion ends.
Language meets business practice.
We combine language teaching with hands-on experience working with international suppliers.
Jonathan Borer
Bachelor’s degree in industrial engineering and management from ZHAW. Several years of experience as a service technician in the metal construction industry, working with international suppliers.
In the course: clear agreements, technical questions, delivery problems and complaint handling.
Noe Ugolini
Bachelor’s degree in applied linguistics and further training as a language teacher.
In the course: clear customer communication in English, appropriate wording and practical conversation exercises.
Jonathan Borer · SwissLinc
Let’s get to know each other.
Tell us about your company and your goals. A free introductory call helps us check whether the pilot is a good fit. An inquiry does not reserve a place.
Your personal contact for training and assessment
info@swisslinc.chContact me on WeChat
Jonathan Borer · Profile name: John
Scan the QR code in WeChat. Include your company name and “SwissLinc” in your friend request.
On the same phone: save the QR code, open “Scan” in WeChat, then select the image from your album.
WeChat is optional. You can also contact us by email.