Practical online training on Swiss business culture and ways of working for Chinese export and project teams. Practice customer inquiries, changes, approvals and delivery commitments in English using relevant business cases.
15 minutes · in English · free and nonbinding
An example of your company certificate after passing the assessment.
View larger sampleBring a specific customer situation. We practice the conversation, review your response and work out clear next steps.
The customer sends a revised drawing shortly before approval.
Clarify the changes and open questions in English, then request a clear approval.
A structured question with the revision, the responsible person and the next step.
The customer expects a sample; the requirements and timing are still unclear.
Agree on acceptance criteria, responsibilities and a realistic date.
A clear confirmation both sides can use as a working reference.
The goods will arrive later than agreed. Your customer needs a reliable plan.
Explain the cause, available options and when you will provide the next update.
A specific solution and a template for future updates.
Register, meet the minimum requirements and reserve course dates. All courses take place online in English.
per company · Up to 5 participants
For teams that want focused practice with a specific customer situation.
Final price · no VAT
Course materials: Included. Learning videos: Currently not part of the offer.
per company · Up to 3 participants
For teams that want to practice several business situations and have their performance assessed.
Final price · no VAT
The free pilot has a different scope from the regular All-in-one: 2 × 60 minutes live training + 1 × 60 minutes practical assessment. Regular All-in-one: 3 × 45 + 3 × 45 minutes.
Course materials: Included. Learning videos: Currently not part of the offer.
One place per company. No purchase obligation or automatic renewal. Certificate valid for five years after passing, subject to annual payment and staffing requirements; first year included.
CNY is indicative; bookings and invoices are in CHF. Frankfurter · Rate dated 2026-11-05 · 1 CHF = 8.1586 CNY
We combine language teaching with hands-on experience working with international suppliers.
Bachelor’s degree in industrial engineering and management from ZHAW. Several years of experience as a service technician in the metal construction industry, working with international suppliers.
In the course: clear agreements, technical questions, delivery problems and complaint handling.
Bachelor’s degree in applied linguistics and further training as a language teacher.
In the course: clear customer communication in English, appropriate wording and practical conversation exercises.
After passing the assessment, you receive the SwissLinc seal along with your company certificate. Your public registry entry shows the assessed scope and current validity.
The public registry shows the current SwissLinc status and the scope of an assessment. A company profile alone is not a certificate.
Find a company in the registryNo. The courses suit teams with existing customers as well as teams preparing for future cooperation.
No. Basic has no assessment. A certificate requires a package with assessment, the required evidence and a passing result.
No. You can request a free introduction or an offer without an account. Dates and scope are agreed before booking.
Tell us about your company and the customer situations you would like to handle more confidently. We will help you choose a suitable course or answer your questions about assessments and certificates.
Your personal contact for training and assessment
info@swisslinc.chJonathan Borer · Profile name: John
Scan the QR code in WeChat. Include your company name and “SwissLinc” in your friend request.
On the same phone: save the QR code, open “Scan” in WeChat, then select the image from your album.
WeChat is optional. You can also contact us by email.