Business case & assessment
Practice example · not a customer case study
Handling inquiries, orders and complaints in a simulated business case.
How performance is assessed.
Communication
Business processes
Problem solving
The pass mark is 70 out of 100. Verifiable company identity, a working contact channel and communication in English are also mandatory.
Actual response times are checked separately through contact attempts or verifiable evidence. A short simulation does not demonstrate a 24-hour response time.
You receive documented feedback. Scope, assessment timing, validity and retake conditions depend on the selected offer. The pilot includes one free retake within 30 days.
Certificate: five years, annual payment
Every successful initial, repeat or refresher assessment starts a new five-year certificate period. All-in-one and the pilot include the first year of use. After that, using the certificate and seal requires CHF 500 each year, with no annual assessment or automatic charge. Existing certificates retain their current expiry date until the next successful assessment.
At least two trained employees
At least two course participants must remain employed by the company. If the number falls below two, a regular replacement course is required and the certificate and seal may no longer be used. Exception: if the replacement course was firmly booked before the second-to-last trained employee left, use is bridged through the booked assessment date, provided the certificate period and annual payment remain current. Report staff changes in advance to info@swisslinc.ch.
Refresher eligibility: original course participants
A refresher is due every five years and costs CHF 400: 45 minutes of training and a 45-minute assessment. At least two people who completed the original course and still work at the company must participate. Otherwise, the regular course is required. Complete it no earlier than one year before expiry and register before expiry. Registration alone does not extend validity; passing starts a new five-year period.
SwissLinc’s own assessment is not government recognition, product approval or a guarantee of future delivery quality or orders.